Privacy Policy

Who we are

Meydomo is a full-service licensed real estate brokerage. We provide the same comprehensive service as traditional brokerages—listing coordination, buyer communications, showing management, offer negotiation support, and transaction compliance—powered by AI that works 24/7/365. This policy explains which data we collect, what we do with it, and how we keep it secure inside our own infrastructure.

Data we collect

• Account information. Contact names, phone numbers, email addresses, property details, and billing information supplied during onboarding or through support interactions.
• Conversation transcripts. All phone calls, voicemail, SMS threads, and emails are transcribed and stored in a private database so our AI assistants and human specialists can provide continuous service context.
• Operational metadata. Timestamps, workflow states, task assignments, and audit trails that document how we coordinate listings, showings, and offers.
• Analytics data. We run Google Analytics 4 to understand site usage, campaign performance, and product interest. GA4 collects page views, device characteristics, and approximate geography derived from IP addresses. We do not send raw transcripts or form content to Google Analytics.
• Support evidence. Files you upload (photos, documents, inspection reports) are stored in regionally redundant storage we control. We scan uploads for malware before they are made available to the team.

How we use your data

• Coordinate MLS listings, showing calendars, offer management, and seller communications.
• Train and evaluate the prompts that power our AI concierge (without exposing your raw data outside our control).
• Provide customer support and respond to compliance or legal requests.
• Measure product performance and prioritize improvements based on aggregated analytics.
• Meet our contractual and regulatory obligations, including audit trails and record retention rules.

AI + communications stack

We run proprietary voice, SMS, and email infrastructure on servers we control. We do notexpose SMTP ports or lease third-party telephony accounts. Every outbound message is sent over HTTPS APIs using JSON Web Tokens for authentication. The only external AI partner we use is OpenAI’s GPT-5 family (including GPT-5 Realtime). We transmit de-identified context snippets to those models on a transactional basis, and we do not allow OpenAI to use our data for training.

Conversation transcripts stay in a private Postgres cluster. Access requires hardware security keys, enforced least-privilege roles, and full encryption at rest. Internal systems log every read or export so we can trace misuse.

SMS & text messaging

Meydomo uses SMS text messaging to provide transactional notifications, appointment reminders, listing updates, and customer support communications related to your real estate transaction. By providing your mobile phone number and opting in to receive text messages, you consent to receive these communications from Meydomo.

We do not sell, rent, loan, trade, lease, or otherwise share your mobile phone number or SMS opt-in consent data with any third parties or affiliates for marketing or promotional purposes. Your mobile information will only be used by Meydomo and our service providers who assist in delivering messages on our behalf, and solely for the purpose of providing you with the services you requested. Any third-party service providers who access your mobile information are bound by strict confidentiality obligations and are prohibited from using your information for any purpose other than delivering our communications to you.

Message frequency varies based on your transaction activity. Message and data rates may apply depending on your mobile carrier plan. You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS communications from us unless you opt back in. Reply HELP for assistance or contact us at sofia@meydomo.com.

Carriers are not liable for delayed or undelivered messages. We retain SMS consent records and message logs for compliance purposes in accordance with applicable telecommunications regulations.

Cookies & analytics

Google Analytics 4 is the only analytics platform we run. We deploy it to measure aggregate usage, diagnose outages, and improve content. We do not build advertising audiences, share identifiers with ad networks, or sell the resulting data. If you block analytics scripts, the core site continues to function.

Browsers that send a “Do Not Track” signal still receive GA4 because we use it strictly for product metrics. You can opt out by installing the GA opt-out browser add-on or by adjusting cookie controls.

Security approach

• Infrastructure isolation. Communications servers, AI orchestration, and listing workflows run on separate network segments with firewall rules that block lateral movement.
• Encryption everywhere. TLS 1.3 for data in transit, envelope encryption for storage, and hardware security modules for signing outbound email via HTTPS APIs.
• Access governance. Role-based access, hardware security keys, and quarterly access reviews keep human access to a minimum.
• Incident drills. We run tabletop exercises twice a year covering AI prompt misuse, phone fraud, and credential theft scenarios.

Retention & deletion

Listing files and communication transcripts are retained for seven (7) years to satisfy state real estate recordkeeping requirements and to defend against disputes. If you close or cancel your account, we archive transcripts within 30 days and permanently delete them once statutory retention windows expire.

Marketing contacts can unsubscribe at any time. Removing yourself from product communications does not delete transaction records we must retain for compliance.

Your privacy rights

• Request a copy of the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion when the law allows it (for example, after retention periods expire).
• Restrict certain processing, such as marketing communications.

Email privacy@meydomo.com to submit a request. We verify identity before fulfilling any request.

Sharing & disclosures

We do not sell, rent, or trade your personal data to third parties. We do not share your information with third parties or affiliates for their own marketing or promotional purposes. Any information shared with service providers is exclusively for the purpose of delivering our services to you and is subject to strict confidentiality obligations.

We only disclose information in the following limited circumstances:

• Service providers. We work with service providers who assist us in operating our platform and delivering services to you (such as AI processing, telecommunications, and payment processing). These providers are contractually bound to use your information only for the specific services they provide to us and are prohibited from using your data for any other purpose, including their own marketing.
• Escrow & closing professionals. When you explicitly instruct us to coordinate with them and provide documentation as part of your real estate transaction.
• Legal obligations. When required by law, subpoena, court order, or other legal process, or when necessary to enforce our agreements, protect our rights, or ensure the safety of our users.

Contact

Questions or concerns? Email privacy@meydomo.com or write to Meydomo Privacy, 2551 Anvil Court, Richland, WA 99352.